Diagnose missing inquiries
- Confirm the Shopper Tools recipient, LotPress sales email, and WordPress administration fallback.
- Send a WP Mail SMTP test, then submit both real public forms.
- Use a verified domain From Email and keep the shopper address as Reply-To.
- Review transactional-mail logs, spam, quarantine, SPF, DKIM, DMARC, and hosting firewall rules.
- Confirm caches do not serve stale nonces or form markup.
Diagnose Turnstile verification
- Confirm both keys are present and OpenSSL is available.
- Add the exact public hostname, including
wwwwhen used, to the Cloudflare widget. - Clear page caches and confirm outbound HTTPS access to Cloudflare.
- Re-enter the secret after WordPress security salts change.
- Check for the expected form action and hostname; mismatches intentionally block delivery.
Never send the secret in screenshots or support messages.
Restore private update access
- Open Settings → LotPress Updates and confirm the site is connected to the intended public URL.
- Confirm the subscription is active and select Check for updates.
- Verify outbound HTTPS access to GetLotPress.com and inspect security-plugin or host blocks.
- Disconnect the old public URL before a permanent move and reconnect the final destination.
- Back up before replacing components and smoke-test the storefront and forms afterward.